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Service Standards for Persons with Disabilities

Ongwanada is dedicated to supporting individuals with developmental disabilities and their families. We are further committed to the delivery of accessible, quality service to all individuals with disabilities, including visitors and other members of the public. To this goal, Ongwanada will ensure its operations are accessible by identifying and removing barriers to customer service.

Assistive Devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by individuals with disabilities while accessing our goods or services.

Service Animals
We welcome individuals with disabilities and their service animals. Service animals are permitted on all parts of our premises which are open to the public.

Support Persons
An individual with a disability who is accompanied by a support person will be permitted to have that person accompany them on our premises. Fees are not charged to support persons for admission to Ongwanada's premises.

Temporary Disruption of Service
In the event of a planned or unexpected disruption to services or facilities for individuals with disabilities, Ongwanada will provide prompt notification. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on Ongwanada buildings open to the public, on our website (Ongwanada Alerts), and a public service announcement will be availalbe on our automated telephone system.

Communication
We will communicate in ways that take into account an individual's disability.

Training for Staff
Ongwanada will provide training to all members of our organization on accessible customer service.

Feedback Process
Ongwanada looks forward to feedback from all visitors to our site.

If you wish to provide feedback on the way Ongwanada provides goods and services to individuals with disabilities, please submit your feedback verbally, in writing, or by e-mail to the Assistant Executive Director, Administration and Community Services .

Please ensure that your comments include:
- A clear description of the event pertaining to your feedback;
- The date of event;
- The time of the event;
- The location of the event;
- Individuals/parties involved;
- Resolution being requested (if any);
- Contact information (include full name, mailing address, telephone number, e-mail address, or other means of contact)

Please note that more detailed information about Ongwanada's compliance to the Customer Service Standards/Accessibility for Ontarians with Disabilities Act (AODA, 2005) are available by request.

Contact info@ongwanada.com for questions or concerns.

ALERTS

WHATS NEW

MNU-17-04 FULL TIME HEALTH CARE FACILITATOR
Dates of Vacancy: May 1, 2017
Closing Date: March 31, 2017
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MNU-17-03 FULL TIME DUAL DIAGNOSIS JUSTICE CASE MANAGER
Dates of Vacancy: April 24, 2017
Closing Date: March 31, 2017
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MNU-17-02 CASUAL STAFFING CLERK
Location: Ongwanada Resource Centre
Dates of Vacancy: May 8, 2017
Closing Date: March 29, 2017
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Paint Night: Fundraiser for United Way KFL&A
Join us for an evening of merriment while creating your own personal masterpiece!

WHEN: Thursday, April 27, 2017
TIME: 7 p.m.  9 p.m.
Light refreshment at 6:30
WHY: Because the United Way needs our help!
HOW: Register at https://www.paintnite.com/events/_1170797

Included in the price:
" All supplies: Paint, brushes, a 16x20 canvas and a funky Paint Nite apron to wear (a nifty little fashion statement)!
" Delectable treats prior to starting
" Door Prizes

The proceeds of this fundraiser will go to the United Way KFL&A who help people and organizations in our community. In 2015 that was 75,000 people, 40 agencies, and 57 programs.

We need at least 35 people signed up two weeks in advance to proceed with the event and we are open to the public so bring family and friends!

Register by April 7, 2017 for a chance to win our Early Bird draw.

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Winter 2017 Horizon
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Ongwanada earns Accreditation with Exemplary Standing
Ongwanada is proud to announce that after Accreditation Canada's surveyors were on-site in December, they reported that our organization met Exemplary status. Thank you to everyone who was involved in the process.

Click below to see the Accreditation Report.

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Host Family Opportunity for 64-year old gentleman
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2016-2017 Operating Plan
Document detailing progress toward Building Capacity & Moving Forward with a Person-Centred Approach.

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