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Service Standards for Persons with Disabilities

Ongwanada is dedicated to supporting individuals with developmental disabilities and their families. We are further committed to the delivery of accessible, quality service to all individuals with disabilities, including visitors and other members of the public. To this goal, Ongwanada will ensure its operations are accessible by identifying and removing barriers to customer service.

Assistive Devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by individuals with disabilities while accessing our goods or services.

Service Animals
We welcome individuals with disabilities and their service animals. Service animals are permitted on all parts of our premises which are open to the public.

Support Persons
An individual with a disability who is accompanied by a support person will be permitted to have that person accompany them on our premises. Fees are not charged to support persons for admission to Ongwanada's premises.

Temporary Disruption of Service
In the event of a planned or unexpected disruption to services or facilities for individuals with disabilities, Ongwanada will provide prompt notification. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on Ongwanada buildings open to the public, on our website (Ongwanada Alerts), and a public service announcement will be availalbe on our automated telephone system.

Communication
We will communicate in ways that take into account an individual's disability.

Training for Staff
Ongwanada will provide training to all members of our organization on accessible customer service.

Feedback Process
Ongwanada looks forward to feedback from all visitors to our site.

If you wish to provide feedback on the way Ongwanada provides goods and services to individuals with disabilities, please submit your feedback verbally, in writing, or by e-mail to the Assistant Executive Director, Administration and Community Services .

Please ensure that your comments include:
- A clear description of the event pertaining to your feedback;
- The date of event;
- The time of the event;
- The location of the event;
- Individuals/parties involved;
- Resolution being requested (if any);
- Contact information (include full name, mailing address, telephone number, e-mail address, or other means of contact)

Please note that more detailed information about Ongwanada's compliance to the Customer Service Standards/Accessibility for Ontarians with Disabilities Act (AODA, 2005) are available by request.

Contact info@ongwanada.com for questions or concerns.

ALERTS

Hydrotherapy Pool will re-open May 7, 2018
Ongwanada is happy to announce that we will be re-opening our Hydrotherapy Pool on May 7, 2018. Our dehumidification and heating system has been replaced.

We apologize for any inconvenience this caused, but know that the closure was to ensure Ongwanada is providing our supported people and the public with a safe and healthy environment while enjoying the therapeutic benefits of the pool.

... More Radiology and Pharmacy closure
Radiology will be closed on Friday, March 30 and Monday, April 2, 2018 for Good Friday and Easter Monday.

Pharmacy will be closed on Friday, March 30 and until 10:00 a.m. on Monday, April 2, 2018 for Good Friday and inventory.

We apologize for any inconvenience this may cause and appreciate your understanding.

... More NEW Radiology Hours
Ongwanada's Radiology hours have changed! The new winter hours are 9:00 a.m. - 5:00 p.m., Monday to Friday. We thank you for your understanding and apologize for any inconvenience this may cause.

... More

WHATS NEW

MNU-18-03 - TEMPORARY FULL TIME PERSON CENTRED PLANNER-1 YEAR TERM
Date Posted: April 23, 2018.
Closing Date: April 30, 2018.
Hours of Work: 36.25 hours per week
Wage: Ongwanada offers a competitive benefit package. The salary will commensurate with experience.

... More

File No: OP-18-57-Temporary Part Time Registered Nurse
TEMPORARY PART TIME REGISTERED NURSE

Date Posted: April 20, 2018.
Closing Date: April 27, 2018.
Location: Elizabeth Community Residence
Dates of Vacancy: June 18, 2018-December 30, 2018.
Hours of Work: 24 hours minimum per pay
Wage: Hourly: $32.34- $42.07
... More

Radiology and Pharmacy closure
Radiology will be closed on Friday, March 30 and Monday, April 2, 2018 for Good Friday and Easter Monday.

Pharmacy will be closed on Friday, March 30 and until 10:00 a.m. on Monday, April 2, 2018 for Good Friday and inventory.

We apologize for any inconvenience this may cause and appreciate your understanding.

... More

2017-2018 Operating Plan
Document detailing progress toward Building Capacity & Moving Forward with a Person-Centred Approach

September, 2017

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2018-2019 Kingston Internship Consortium Brochure
Please note: This internship site agrees to abide by the APPIC policy that no person at this training facility will solicit, accept, or use any ranking-related information from any intern applicant.

Click "read more" for full Internship details. ... More

2016|2017 Annual Report
Keeping Vision 2020's Momentum Going

Click below to view Ongwanada's 2016-2017 Annual Report or stop by our Resource Centre to pick up a copy.

... More