We will ensure that our staff is trained and familiar with various assistive devices that may be used by individuals with disabilities while accessing our goods or services.
We welcome individuals with disabilities and their service animals. Service animals are permitted on all parts of our premises which are open to the public.
An individual with a disability who is accompanied by a support person will be permitted to have that person accompany them on our premises. Fees are not charged to support persons for admission to Ongwanada's premises.
Temporary Disruption of Service
In the event of a planned or unexpected disruption to services or facilities for individuals with disabilities, Ongwanada will provide prompt notification. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed on Ongwanada buildings open to the public, on our website (Ongwanada Alerts), and a public service announcement will be availalbe on our automated telephone system.
We will communicate in ways that take into account an individual's disability.
Training for Staff
Ongwanada will provide training to all members of our organization on accessible customer service.
Ongwanada looks forward to feedback from all visitors to our site.
If you wish to provide feedback on the way Ongwanada provides goods and services to individuals with disabilities, please submit your feedback verbally, in writing, or by e-mail to the Assistant Executive Director, Administration and Community Services .
Please ensure that your comments include:
- A clear description of the event pertaining to your feedback;
- The date of event;
- The time of the event;
- The location of the event;
- Individuals/parties involved;
- Resolution being requested (if any);
- Contact information (include full name, mailing address, telephone number, e-mail address, or other means of contact)
Please note that more detailed information about Ongwanada's compliance to the Customer Service Standards/Accessibility for Ontarians with Disabilities Act (AODA, 2005) are available by request.
Contact firstname.lastname@example.org for questions or concerns.
Ongwanada earns Accreditation with Exemplary Standing
Ongwanada is proud to announce that after Accreditation Canada's surveyors were on-site in December, they reported that our organization met Exemplary status. Thank you to everyone who was involved in the process. ... More